Return policy

At Melon Studio, we aspire to create a transcendent shopping experience, yet we recognize that even amidst the most thoughtful selections, unforeseen circumstances may arise, necessitating the contemplation of a return. Our return policy encompasses a comprehensive 30-day period, commencing from the precise moment of delivery, during which you may deliberate on the merits of your acquisition.

To embark upon the intricate journey of initiating a return, one must ensure that the item in question remains in a pristine, unused condition, encapsulated within its original packaging. This crucial step is paramount as it upholds the integrity of our quality assurance protocols. We kindly request that you furnish us with an elaborate rationale for your return, as this information will serve to enhance our understanding and improve future offerings.

Upon receipt of your meticulously detailed return request, our dedicated team will embark on a thorough review process, potentially involving an exhaustive dialogue with our product specialists to ascertain the alignment of your rationale with our established guidelines. In the event that your return request meets our criteria, the subsequent refund process will be initiated. Expect to see the reimbursement reflected in your original payment method within a timeframe of 7 to 10 business days, contingent upon the return’s journey through various logistical channels.

In the unlikely scenario that you receive a product marred by damage or defect, it is imperative to contact us within 48 hours of delivery. Swift communication will empower us to expedite a resolution, which may encompass a replacement or a repair, predicated upon the nature of the anomaly.

We ardently encourage our esteemed customers to engage with us for any inquiries or clarifications regarding their purchases. Such proactive communication serves to circumvent the labyrinthine complexities often associated with returns. Thank you for your understanding and for supporting our unwavering commitment to delivering exceptional products and unparalleled customer service.